The appointment widget is at the bottom of the page, but first…

​Some important things to clarify:

  • A credit card number is required to secure an Instrument Intake appointment. It will NOT be charged at the time of booking. All classes require full prepayment online to book.

  • There is a flat fee of $50.00 for all Instrument Intake appointments. This fee will be absorbed into invoice amounts of $50.00 or more, and is paid after completion of repairs and at the end of your Pick Up appointment.

  • The minimum fee of $50.00 WILL be charged if the proposed work is declined OR deferred to a later time and is payable via cash, check, credit/debit, Venmo, or Paypal at the conclusion of your Intake appointment.

  • All Pick Up appointments must be scheduled online. There is no fee nor card information required.

  • A Follow Up appointment is available free of charge for any setup-related repair work (including fret work) up to 60 days after Pick Up. This is offered as a “while-you-wait” service to dial in your action to your liking, though it is optional and sometimess necessary to leave the instrument in certain cases.

  • You will be charged a fee of $25.00 if the appointment is missed. An appointment is considered missed at 30 minutes past the scheduled time. Appointments can be cancelled or rescheduled 1 hour or more in advance. There is a link in your confirmation from Acuity Scheduling to do this.

  • You will receive email confirmation for your booking. It contains important info. Please read it.

  • A 3% surcharge will be added to completed invoices paid by credit or debit cards.

  • Upon acceptance, all jobs over $300 require 25% prepayment.

  • Any special order parts must be paid for in advance. This may require paying for shipping.

  • Labor rate is $100 per hour, and is subject to change without notice.

  • Turnaround times are not guaranteed, and fluctuate depending on the current workload and work being performed. No commitment will be made to meet a specific timeline.

  • No quotes will be given without a detailed, first-hand evaluation of an instrument.

  • Accepted warranty repairs for C.F. Martin and Taylor Guitars will have the $50 minimum fee waived.