Frequently Asked Questions

How do I make an appointment?

Easy! Use the Calendly widget at the top of the homepage of www.hendrickslutherie.com.

What forms of payment do you accept?

I currently accept many forms of payment including cash, check, credit or debit, plus Venmo. Please make checks payable to Hendrick’s Lutherie.

How long before my instrument is ready?

It depends. Smaller jobs like setups, cleanings, pickup troubleshooting/installing can be done very quickly, often within 1 to 2 weeks. Other jobs that require structural repairs can take weeks or months depending upon the extent of the repairs needed. Expedited services are available for a 50% fee.

Do you sell guitar strings, or should I bring my own?

I stock D’addario Phosphor Bronze Light (12s) and Medium (13s), as well as D’addario electric guitar strings - Extra Light (9s), Light (10s), and Medium Light (11s). Customers are certainly welcome to provide their own strings! Also, special orders can be placed given enough lead time.

What types of instruments do you repair?

Acoustic and electric guitars and basses, mandolins, ukuleles, banjos, lap steels, resonators.

Are there any fretted instruments you will not repair?

In general, I stay away from Ovation guitars and bowl-back mandolins.

What kind of experience do you have?

I am a 2003 graduate of the Roberto-Venn School of Luthiery. After graduating, I started work at a busy repair shop in Boulder, CO. Over almost 14 years there, I worked on thousands of instruments. I was trained by luthiers with a combined experience of over 85 years. I also spent 3 years working as a timberframer and 2D/3D drafter for Bensonwood Homes in Walpole, NH.

Do you install and repair pickup systems?

Yes! I am very experienced with a wide range of pickup systems for both electric and acoustic instruments and can help troubleshoot and optimize your pickup for output, balance, and tone. If you need custom wiring to bring out all the tones in your electric guitar or bass, I can help! For acoustic instruments, I am intimately familiar with brands such as Fishman, K&K, L.R. Baggs and many more.

Can I ship my instrument to you?

Yes, of course! Please call or email before doing so. I can help you make sure your guitar is packaged and shipped correctly!

Is your shop climate-controlled?

Yes, absolutely! My shop is well insulated and I keep the relative humidity level no lower than 40% during winter monthsand no higher than 55% during the summer months.

What types of repairs do you commonly handle?

I can accommodate almost any repair needs for most fretted instruments. Setups, nuts, saddles, fretwork (including compression re-frets), binding re-glue, bridge repairs, brace repair, body cracks, headstock breaks, neck resets, hardware and pickup troubleshooting, replacement, and modifying.